Frequently Asked Questions
Everything you need to know about shopping with LookerOnline.
Are all products on LookerOnline authentic?
Yes, we guarantee that every item sold on LookerOnline is 100% authentic. We work directly with official manufacturers and authorized distributors to ensure you receive genuine designer fashion.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Do you offer international customs and duties coverage?
For most international orders, duties and taxes are calculated and collected at checkout to ensure a smooth delivery process. If duties are not collected at checkout, the recipient is responsible for any import fees upon arrival.